Privacy Policy

Last updated: November 29, 2025

1. Introduction

kreasync Enterprise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital signage platform and services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, organization name, and password when you create an account
  • Billing Information: Payment method details, billing address, and transaction history
  • Content: Digital signage content, templates, playlists, schedules, and media files you upload
  • Communication: Information you provide when contacting support, including support tickets and messages
  • Profile Information: Profile picture, timezone, and other preferences you set in your account

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

  • Usage Data: How you interact with the Service, features used, pages visited, and time spent
  • Device Information: Device type, operating system, browser type, IP address, and device identifiers
  • Log Data: Server logs, error reports, and performance metrics
  • Location Data: General location information based on IP address (not precise GPS location)
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, authentication providers, and analytics services, in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage your subscription
  • Authenticate users and manage accounts
  • Send you service-related communications, including updates, security alerts, and support responses
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues, fraud, or security threats
  • Enforce our Terms of Service and other policies
  • Comply with legal obligations and respond to legal requests
  • Send marketing communications (with your consent, where required)
  • Provide customer support and respond to inquiries

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (Stripe, Iyzico)
  • Cloud hosting and infrastructure (AWS, Azure, etc.)
  • Email delivery services
  • Analytics and monitoring tools
  • Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Prevent or investigate fraud or security issues

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Multi-tenant data isolation
  • Role-based access control (RBAC)
  • Immutable audit logs

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Account Data: Retained while your account is active and for a reasonable period after account deletion
  • Content: Retained until you delete it or your account is deleted
  • Audit Logs: Retained according to your plan (30 days for Free, 90 days for Basic, unlimited for Pro/Enterprise)
  • Billing Records: Retained for at least 7 years as required by law

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download your personal information through your account settings. You may also request a copy of your data in a machine-readable format.

7.2 Correction

You can update your account information at any time through your account settings. You may also request corrections to inaccurate information.

7.3 Deletion

You can delete your account and request deletion of your personal information. Note that some information may be retained for legal or business purposes.

7.4 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

7.5 Data Processing Objection

You may object to certain processing of your personal information. We will consider your request and respond accordingly.

7.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it's used
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

7.7 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We take appropriate safeguards to ensure that your information receives an adequate level of protection, including using standard contractual clauses approved by the European Commission and other legal mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last updated" date at the top of this page
  • Sending email notifications for significant changes
  • Displaying a notice in the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: